Simple Alarm Activation

You can raise the alarm at any time, day or night, by pressing the large ‘SOS’ button on the device. By pressing for a few seconds, this prevents accidental alarm calls being made but is still simpler and much faster than using a mobile phone to call for help.

No Time Wasting

When you raise the alarm, our controllers will instantly know who you are, where you are, any problems that you may be facing (such as medical conditions, allergies or any other information that you choose to inform us of when you sign up for the service), and your friends and families contact details. We’ll also listen in to what is happening and send assistance, if appropriate.

There is no time wasted in you having to tell us who you are, where you are and what your emergency is. This saves vital minutes and has proven to be life saving in many circumstances.

Two-way Voice Call

The MySOS device has the same functions as a mobile phone, enabling us to talk to you and listen when you raise the alarm. We can offer advice and reassurance during any emergency, and you’ll be able to talk back to us. It’s just like having a conversation on the phone… except our expertly trained controllers will be sending help, if appropriate at the same time.

Of course, if it is not safe to talk, you don’t need to say a word. We’ll send help right away to your exact location. You can even provide us with a ‘duress code’ - a secret word which will let our controllers know that you are facing a threatening or violent situation.

It’s very comforting knowing that someone is there with you, when you need them the most!

We Have Direct Access to the Emergency Services

We have direct access to local Police control rooms across the country, bypassing the 999 system. There are many benefits to this, such as: 999 operators don’t have access to who is calling or why they have called (we do); Callers to 999 cannot often convey what is wrong or even who they are, either because of distress or panic; We avoid having to explain the situation to the 999 operator first and waiting for the call to be transferred to the local police operator. All of which saves crucial and potentially life-saving time.

Update Your Personal Information Online

You can update any of your personal information in real-time via our secure online Customer Service Centre (CSC). This is where your personal details are securely kept and are only displayed to our controllers in an emergency. You can update friends and family’s contact details, allergies and illnesses and any medication you need to take. You can even transfer the device between more than one person. That’s right… the device is not just limited to one user!

Recording

All emergencies are recorded and kept. Vital if you need to take legal action at a later date as a result of the incident.

Please note: Connection to our controllers, 24/7, via our UK-based Incident management Centre and access to our CSC is only available on the ‘Emergency’ Package.

Call up to Three Phone Numbers of Your Choice

The MySOS features three main buttons which can be programmed with three phone numbers of your choosing. This feature is only available on the ‘Friends and Family’ package.

Find

Upon raising the alarm to one of your three contacts, the device will automatically send the MySOS’s exact location, as shown on a map, to that number. Provided they have an internet-enabled phone, they can view the location instantly; if not, a link to a secure URL will be sent via text message which can be viewed on any internet enabled computer. This function is ideal if the MySOS’s user is unable to speak for any reason.

Voice Memo

You can leave a voice message with extra details such as, who you are meeting and how long you will expect to be. This voice memo will be available to our controllers should you activate the alarm and can provide vital additional information.

Auto Tracking

Should you choose to, you can set the MySOS device to automatically record your position at set intervals, ranging from every 15 minutes to every 2 hours. You can also manually record your position at anytime by the simple press of a button on the device. The recorded positions can be viewed on a map at our secure online Customer Service Centre.

Locate the MySOS

What’s more, you can request the MySOS’s exact position at any time by sending a simple text message to the device from a mobile phone. A reply with a web link to a map with the location will be sent, which can be viewed instantly on an internet-enabled mobile phone or computer. Perfect for locating your child or elderly relative should you be concerned about their whereabouts.

Easy Ways to Carry

Included with your MySOS are two lanyards for wearing around the neck. As the MySOS is lightweight, it won’t put a strain on you. We’ll also include a keychain which allows you to easily attach the device to your set of keys, keeping the device handy when out and about. There’s also a ‘quick’ user guide which is small enough to attach to your keys too.

Car Charger

Keep your MySOS charged up at all times with our handy car charger. Just plug it into any car’s cigarette lighter and your device will automatically charge up.

Belt Holster

There are many ways to carry your MySOS, but our secure and stylish holster easily clips onto any belt or clothing with minimal fuss. Perfect for keeping your MySOS within easy reach.

Services

When you buy one of our MySOS devices, you'll be given the option to subscribe to one of our two services.

The Friends and Family package starts from as little as £7.99 per month and includes the option to call up to three phone numbers of your choice at the touch of a button and the ability to track the device from a mobile phone or internet-enabled computer.

Our Emergency package includes free Emergency calls to our 24/7 manned Incident Management Centre, access to the online mapping and Customer Service Centre and the ability to track and find the device and their user. Subscription to this package starts from just £16.99 per month.

How You Can Pay

We accept Visa debit and credit cards as well as MasterCard. Payments can be made on an quarterly or yearly basis. A one off connection charge will be applicable when you sign up to one of our services.

More information about these packages can be found by clicking the ‘Buy Now’ button at the top or bottom of this page.

24 Hour Emergency Response

With just one press of the ‘SOS’ button, you will be connected to our friendly, professional controllers who are there 24 hours a day, 365 days a year. When you raise the alarm, they’ll know instantly who you are, see where you are on a map and what kind of problem you may be facing. A two-way voice call will be initiated (just like a phone call), and if it is safe to do so, our controllers will talk to you, offer reassurance and advice whilst sending assistance, if necessary.

Simple Alarm Activation

You can raise the alarm at any time, day or night, by pressing the large ‘SOS’ button on the device. By pressing for a few seconds, this prevents accidental alarm calls being made but is still simpler and much faster than using a mobile phone to call for help.

No Time Wasting

When you raise the alarm, our controllers will instantly know who you are, where you are, any problems that you may be facing (such as medical conditions, allergies or any other information that you choose to inform us of when you sign up for the service), and your friends and families contact details. We’ll also listen in to what is happening and send assistance, if appropriate.

There is no time wasted in you having to tell us who you are, where you are and what your emergency is. This saves vital minutes and has proven to be life saving in many circumstances.

Two-way Voice Call

The MySOS device has the same functions as a mobile phone, enabling us to talk to you and listen when you raise the alarm. We can offer advice and reassurance during any emergency, and you’ll be able to talk back to us. It’s just like having a conversation on the phone… except our expertly trained controllers will be sending help, if appropriate at the same time.

Of course, if it is not safe to talk, you don’t need to say a word. We’ll send help right away to your exact location. You can even provide us with a ‘duress code’ - a secret word which will let our controllers know that you are facing a threatening or violent situation.

It’s very comforting knowing that someone is there with you, when you need them the most!

We Have Direct Access to the Emergency Services

We have direct access to local Police control rooms across the country, bypassing the 999 system. There are many benefits to this, such as: 999 operators don’t have access to who is calling or why they have called (we do); Callers to 999 cannot often convey what is wrong or even who they are, either because of distress or panic; We avoid having to explain the situation to the 999 operator first and waiting for the call to be transferred to the local police operator. All of which saves crucial and potentially life-saving time.

Update Your Personal Information Online

You can update any of your personal information in real-time via our secure online Customer Service Centre (CSC). This is where your personal details are securely kept and are only displayed to our controllers in an emergency. You can update friends and family’s contact details, allergies and illnesses and any medication you need to take. You can even transfer the device between more than one person. That’s right… the device is not just limited to one user!

Recording

All emergencies are recorded and kept. Vital if you need to take legal action at a later date as a result of the incident.

Please note: Connection to our controllers, 24/7, via our UK-based Incident management Centre and access to our CSC is only available on the ‘Emergency’ Package.

Call Friends and Family

The MySOS allows you to call up to three telephone numbers of your choice at the simple press of a button. A-two way voice call will be initiated (just like a phone call). Perfect if you do not wish to speak to one of our controllers, but instead instantly contact your family, friends or carer.

Call up to Three Phone Numbers of Your Choice

The MySOS features three main buttons which can be programmed with three phone numbers of your choosing. This feature is only available on the ‘Friends and Family’ package.

Find

Upon raising the alarm to one of your three contacts, the device will automatically send the MySOS’s exact location, as shown on a map, to that number. Provided they have an internet-enabled phone, they can view the location instantly; if not, a link to a secure URL will be sent via text message which can be viewed on any internet enabled computer. This function is ideal if the MySOS’s user is unable to speak for any reason.

Voice Memo

You can leave a voice message with extra details such as, who you are meeting and how long you will expect to be. This voice memo will be available to our controllers should you activate the alarm and can provide vital additional information.

Track and Find

Because the MySOS features the same technology as a car’s Sat-Nav, you can instantly locate the whereabouts of the device at any time. You can view the exact location, in-real time, on a map via an internet-enabled computer or mobile phone. This is ideal for alerting you if your loved one suffers from an illness such as Alzheimer’s or Dementia and has a tendency to wander off, as you’ll easily be able to locate them at the touch of a button.

Auto Tracking

Should you choose to, you can set the MySOS device to automatically record your position at set intervals, ranging from every 15 minutes to every 2 hours. You can also manually record your position at anytime by the simple press of a button on the device. The recorded positions can be viewed on a map at our secure online Customer Service Centre.

Locate the MySOS

What’s more, you can request the MySOS’s exact position at any time by sending a simple text message to the device from a mobile phone. A reply with a web link to a map with the location will be sent, which can be viewed instantly on an internet-enabled mobile phone or computer. Perfect for locating your child or elderly relative should you be concerned about their whereabouts.

Accessories

There are a number of accessories designed specifically for the MySOS device. Included with the device are a handy keychain for attaching to a set of keys and two lanyards for wearing around the neck. We also can provide a holster which conveniently clips onto a belt and an in-car charger to keep the device’s battery topped up when on the move.

Easy Ways to Carry

Included with your MySOS are two lanyards for wearing around the neck. As the MySOS is lightweight, it won’t put a strain on you. We’ll also include a keychain which allows you to easily attach the device to your set of keys, keeping the device handy when out and about. There’s also a ‘quick’ user guide which is small enough to attach to your keys too.

Car Charger

Keep your MySOS charged up at all times with our handy car charger. Just plug it into any car’s cigarette lighter and your device will automatically charge up.

Belt Holster

There are many ways to carry your MySOS, but our secure and stylish holster easily clips onto any belt or clothing with minimal fuss. Perfect for keeping your MySOS within easy reach.